FAQs – Answers to Your Questions About Delivery, Orders, and More!
Got questions? We’ve got you covered! Find answers to all the most common questions about ordering, delivery, and our products below.
Orders & Payment
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You can place an order directly through our [Online Shop]. Simply select the products you'd like, choose your delivery date and time, and proceed to checkout.
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We accept all major credit cards (Visa, MasterCard, AMEX) and PayPal for a secure and seamless checkout experience.
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Yes, you can cancel or modify your order by contacting us at support@tatiksdelights.com. Please note that changes or cancellations must be made at least 24 hours before the scheduled delivery date.
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Yes! You can send our treats as gifts by providing the recipient's address during checkout. We also offer gift cards that can be purchased directly from our website.
Delivery & Shipping
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We offer free delivery within a 35km radius of Melbourne CBD. If you're outside this area, we can deliver to you for a flat fee of $15.
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We deliver from Thursday to Sunday. Orders must be placed at least 24 hours in advance to ensure your treats are made fresh and delivered on time.
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Absolutely! During checkout, you'll have the option to select a preferred delivery date and time that suits your schedule.
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You can leave specific delivery instructions during checkout (e.g., leave with a neighbor or in a safe place). If no instructions are provided, we will leave the package in the safest possible location.
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We typically do not deliver on public holidays unless otherwise noted on our website. Please check our site or contact us for holiday delivery schedules.
Product Information
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Yes, all of our products are handcrafted and freshly baked to ensure maximum freshness and flavour.
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Our products contain common allergens such as gluten, milk, eggs, soy, and sesame seeds. Specific allergen information is available on each product page. For questions about cross-contamination, please contact us.
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We do our best to accommodate custom requests. Please reach out to us at support@tatiksdelights.com with your requirements, and we’ll do our best to help!
Storage & Reheating
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Please refer to each product page for specific storage instructions.
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Yes! Many of our products can be frozen for up to 2 months. To enjoy, simply thaw in the refrigerator overnight and reheat as needed.
Please refer to each product page for specific storage instructions.
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To reheat items like Ponchik, Borek or Piroshkis, we recommend using an oven at 160°C for 5-10 minutes to maintain their crispness. Avoid reheating pastries in the microwave as they may become soggy.
Please refer to each product page for specific storage instructions.
Special Requests & Events
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Yes! We offer catering services for weddings, corporate events, birthdays, and more. Please visit our Event & Catering page for more information and to request a custom quote.
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Absolutely! We specialise in providing delicious treats for any size event. Large orders should be placed at least 1 weeks in advance to ensure availability. Contact us for specific details.
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While our products may contain common allergens, we can sometimes accommodate dietary requests. Please contact us with your needs and we’ll do our best to assist.